Accounts Manager Resume

James D. Hopkins

4338 Conifer Drive

Bellevue, WA 98007

(425) 531-5467


Maintained professionalism while providing excellent customer service. Able to mediate mutually agreeable outcomes and provide strategic business solutions. Experienc in streamlining operations, boosting morales, and satisfying difficult customers.


  • Client Management • Account Management
  • Cost Cutting             • Debt Collection
  • Productivity             • Team Motivation
  • Problem Solving             • Portfolio Restructures
  • Budgeting and Allocations • Customer Assessment
  • Consultative Sales • Business Growth


Business Experience

Sunoco Ltd., Bellevue, WA                                                               2001 – Present

Commercial Accounts Manager

Manage a large portfolio of 300 major commercial accounts for a top organization. Account revenues in excess of $200 million. Worked with colleagues to ensure customer satisfaction and client retention in competitive market. Primary resource person for colleagues and management.

Husky Communications, Bellevue, WA                                            1999 – 2001

Administration Team Leader

Juggled daily operations for a busy call center. Handled important and escalated customer disputes. Rescued hundreds of dissatisfied customers from leaving the company. Optimized scheduling to decrease call wait time.

Linford Cruises, Bellevue, WA                                                          1999 – 1999

Chief Steward

Coordinated recreational activitis and tour schedules for passengers. Met the needs of high-net worth clients through excellent customer service and exciting touring schedules.

Roberts Global Experss, Bellevue, WABrisbane, Australia            1998 – 1999

Account Manager

Renegotiated multimillion dollar accouns which were in the red to turn a profit in under six months. Secured $2 million in additional business during first year.

Roberts Global Experess, Bellevue, WA                                          1997 – 1998

Credit Collections Officer

Collected from over 2000 national and international debtors. Slashed outstanding accounts by 23%.




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