Communications Resume

Fred L. Weatherby 1322 Burning MemoryLane

Morrisville, PA 19067

(925) 555-1234

EXECUTIVE-LEVEL MANAGEMENT PROFESSIONAL
Business Development Operations Management Consulting
Executive-level professional with vast experience in technical and operations mangement. Able to lead budget development, fundraising efforts, capital investment management, logistics, procurement, and personnel management. Expertise in call center and network administration. Excellent communicator and public speaker.
Professional Experience
CAC International 2001-present
National Marketing and Communications Director
Director Customer Interaction Services Practice
    Grew consulting start-up from zero to $1 million revenue in first year.
    Led all marketing and branding initiatives.
    Company became industry leader within months of founding.
    Reengineer facilities, personnel and systems to improve companies.
    Cultivated long-term business relationships.
    Designed administrative and business plans.
    Negotiated contracts with major corporations.
    Interacted with media and public at trade shows and seminars.
    Authored technical manuals and white papers for publication.
    Used public speaking skills to present motivational message to managers.
    Expanded call center operations from two to five centers and increased revenue by 200%.
Howell Company Division of Becker Professional Services 2000-2001
Senior Consultant
    Used management and development expertise to lead a telecommunications practice.
    Worked with executives to develop product launches and marketing plans.
    Negotiated contracts to provide Help Desk and Call Centers for Fortune 500 companies.
    Consolidated 100 smaller centers with cutting edge technology into one seamless unit.
    Developed an effective training program for managers.
    Responsible for all contracts and proposals.
Domino Company 1999-2000
Consultant
    Expert advisor for call center technical matters.
    Restructured the Human Resources Department for several large companies.
    Use metric reporting to monitor data and control costs.
    Supervised installation of Call Service and Customer Relationship systems for a major airling.
    Reduced costs for client by $5 million annually.
GRT, Inc. 1998-1999
Operations Manager
    Managed call center operations for a center which supported more than 100,000 calls per month.
    Responsible for construction of new facility and personnel recruitment.
    Managed the installation of WAN/LAN networks and ASPECT systems for new operations.
    Generated new revenue by introducing internet shopping systems.
    Supervised 25 managers.
Financial Credit Management Services 1996-1998
Control Center Unit Manager
    Led a 2000-agent call center.
    Developed global infrastructures to facilitate international expansion.
    Administered TCS and Cybernetics systems.
    Chaired a strategic solutions committee.
    Pioneered the use of “call-me-back” networking to increase roll-rates by 65%.
Borax Corporation 1993-1996
Quality Assurance Manager
    Directed quality control for a large manufacturing plant.
    Designed quality control to drop reject rates by 25%.
    Reduced absence by 75% and spoilage by 50%.
Military Service
Executive Officer, United States Army 1980-1992
    Developed a tracking system which is still being used.
    Designed metrics system tracking for monitoring South American operations.
Education
Pursuing Master of Business Administration in eCommerceUniversity of Pennsylvania Philadelphia, PA

 

Master of Arts in Business Management

Washington University, St. Louis, MO

 

Bachelor of Science in Criminal Justice

Mid Atlantic University, Dover, DE

Specialized Training
Lucent CMS AdministratorAspect ACD Administrator

Kronos Systems Administrator

Geotel NICR Administrator

Quintus CTI

Awards
Meritorious Service Medals for service as  Commander and Operations Management of U.S. Army Emergency Operations Center
Publications
“Contact Center Operations”, Communications Magazine
Industry & Community Affiliations
President,  Affirming ActionExecutive Director, Corporate Development

Member, Chamber of Commerce

 

 

 


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