Heather G. Davis
1008 Jenkins Avenue
Enigma, GA 31749
Computer Support Specialist
Dedicated IT customer support professional with ability to manage multiple tasks tight deadlines. Able to troubleshoot and problem solve.
Use consultations with clients to resolve issues. Patient and diplomatic. Able to explain clearly.
Microsoft Office Internet Explorer
Microsoft Project Netscape
Microsoft FrontPage ArcServe IT
PARELLI TECHNOLGIES INC, Enigma, GA 2000 – 2004
Provided computer support for over 200 people on a monthly basis.
PROGRAM ANALYST/COMPUTER SUPPORT 2002 – 2004
Networking & Systems
Saved company $40,000 in network savings.
Installed entire network system. Increased capacity by 45 workstations.
Resolved problems on workstations and hardware malfunctions.
Installed softare. Provide troubleshooting solutions.
Upgraded computers from Microsoft Office and trained end users.
Improved staff productivity by bringing training in-house.
Organized tracking system for government contracts.
Created reports and recommendations for system upgrades.
ADMINISTRATIVE SUPPORT/TRAINING COORDINATOR 2000 – 2002
Hired full time after a temporary assignment.
Interviewed and trained all personnel.
Selected to train new hires in governmental office procedures.
Taught continuing education classes on company software for all employees.
Designed new filing system to facilitate compliance with government mandates.
MUSIC WORLD, Enigma, GA
1997 – 1999
Supervised ten people. Responsible for store openings and closings. Ran promotions and handled customer disputes.
Training Courses & Education
UNIVERSITY OF NORTH GEORGIA
B.A., Political Science
Supporting Microsoft NT Server Enterprise Technologies
Supporting Microsoft Windows NT Core Technology
Internetworking MS TCP/IP Using Microsoft Windows
Administrative Microsoft Windows NT