Computer Support Resume

Heather G. Davis

1008 Jenkins Avenue

Enigma, GA 31749

(229) 533-9798

 

Computer Support Specialist

Dedicated IT customer support professional with ability to manage multiple tasks tight deadlines. Able to troubleshoot and problem solve.

Use consultations with clients to resolve issues. Patient and diplomatic. Able to explain clearly.

 

Windows        Outlook

Microsoft Office         Internet Explorer

Microsoft Project       Netscape

Microsoft FrontPage             ArcServe IT

Professional Experience

PARELLI TECHNOLGIES INC, Enigma, GA                                       2000 – 2004

Provided computer support for over 200 people on a monthly basis.

 

PROGRAM ANALYST/COMPUTER SUPPORT                                 2002 – 2004

Networking & Systems

Saved company $40,000 in network savings.

Installed entire network system. Increased capacity by 45 workstations.

 

Problem Solving

Resolved problems on workstations and hardware malfunctions.

Installed softare. Provide troubleshooting solutions.

 

Training

Upgraded computers from Microsoft Office and trained end users.

Improved staff productivity by bringing training in-house.

 

Analysis

Organized tracking system for government contracts.

Created reports and recommendations for system upgrades.

ADMINISTRATIVE SUPPORT/TRAINING COORDINATOR 2000 – 2002

Results

Hired full time after a temporary assignment.

 

Hiring

Interviewed and trained all personnel.

 

Training

Selected to train new hires in governmental office procedures.

Taught continuing education classes on company software for all employees.

 

Systems

Designed new filing system to facilitate compliance with government mandates.

MUSIC WORLD, Enigma, GA

 

1997 – 1999

MANAGER

Supervised ten people. Responsible for store openings and closings. Ran promotions and handled customer disputes.

Training Courses & Education

UNIVERSITY OF NORTH GEORGIA

 

2000

B.A., Political Science

Supporting Microsoft NT Server Enterprise Technologies

Networking Essentials

Supporting Microsoft Windows NT Core Technology

Internetworking MS TCP/IP Using Microsoft Windows

Administrative Microsoft Windows NT

 

 

 


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