James C. Colston
2961 Sun Valley Road, Spokane, WA 99201 / Tel# (509) 855-5674 Email:firstname.lastname@example.org
Computer support technician with over eight years experience providing technical assistance to business professionals. Demonstrated ability to integrate computer skills, customer support experience, and related education to exceed technical, business, and customer requirements. Skilled at troubleshooting and fixing problems while minimizing customer stress levels. Professionally certified by CompTIA and Microsoft.
|Desktop Systems||Help Desk Operations||Support Techniques|
|Training||Customer Service||System Maintenance|
|System Tuning||Diagnostics||Component Repair|
|Microsoft Windows||Microsoft Office||Microsoft Networking|
|Industrial Savings, Spokane, WA||1999 – Present|
Assisted financial and office personnel with hardware and software problems, provided troubleshooting, and desktop and network issues to resolution. Performed maintenance of peripherals and computer networds. Installed operating systems and software applications. Led demonstrations to teach usage.
|Flix International, Spokane, WA||1996 – 1999|
Help Desk Analyst
Staffed a help desk to provide assistance to users via telephone and email. Assisted Lead Technician.
Wrote a FAQ manual.
Led training sessions for frequent problems.
|Library Technologies, Inc., Spokane, WA||1995 – 1996|
Supported libaries in the use of specialized networks and hardware. Configured systems according to the needs of each library..
Created and edited documentation for installation and training manuals.
Provided training for personnel in software use.
|ford Business Associates, Spokane, WA||1994 – 1995|
Technical Support Specialist
Provided technical support for over 150 staff members. Led coordinated effor to upgrade more than 200 workstations. Provide routine backup and maintenance.
Followed procedures for computer purchase and installation.
Implemented a inventory database system to automate records.
EDUCATION AND TRAINING
Gonzaga University, Spokane, WA
Bachelor of Science (Computer Science), 1994
Microsoft Office User Specialist: Word, Excel, PowerPoint, and Access
Microsoft Certified Systems Engineer