Credit Manager Resume

Maria G. Wang4817 West Street

Grand Rapids, MI 49508

(616) 588-8688

PROFILE
Collections & Credit Manager
       Excellent customer service skills with ability to collect with high success rate.
       Proven ability to collect bad debt at higher than above average rate.
       Strategic planner with the ability to improve productivity and motivate personnel.
       Advanced computer proficiency in all Microsoft Office applications.
Areas of Expertise:
       Recruiting StaffTraining and Development

Motivating Personnel

Scheduling Staff

Performance Assessments

Credit Checks

Tracking Customers

Evaluating New Account Risks

       Managing ActivitiesApproving Exceptions

Credit Scoring

Quality Control

Call Monitoring

Quarterly and Annual Forecasting

Budgeting Expenses

EXPERIENCE
RELIANCE ENERGY Grand Rapids, MI 2001 to 2004
Collections Manager
Promoted to manager for a busy center with over one million accounts.
       Improved efficiency through training program.
Credit Manager of Business Services
Participated on a team that formulated collections initiatives and practices during transition period.
       Hired and managed over 100 employees.
       Personally recruited trained employees from competitor.
       Worked with VP to formulate collecion policies.
       Brought down well below industry standard.
       Implemented a QA program for monitoring collection agents.
SINGLE WIRELESS Grand Rapids, MI 1992 to 2001
Manager of Collection Services
Coordinated all daily administration.
       Grew area from 25 collectors to over 100 servicing 2000 accounts.
       Implemented automated calling system.
       Improved cash flow by 35%.
       Completed under budget every month.
       Lowered bad debt expense by several millions with fraud detection.
       Decreased turnover by 50%.
Collection Services Supervisor
Managed $200 million in collections annually. Supervised 50 collection agents.
       Beat collection goals by 120%.
       Achieved record collection rates.
       Served as computer system administrator.
CITIGROUP SERVICES, INC.  Grand Rapids, MI 1988 to 1991
Collection Supervisor Indirect Automobile Division
Managed all collection activities for 25,000. Supervised 200 staff members.
       Relocated to help company expansion.
       Reduced average delinquency rate to 5%.
       Lowered repossessions by 20%.
ADDITIONAL EXPERIENCE:
J.C. PENNY COMPANY, INC.
Collection Supervisor / New Accounts Manager / Authorization Supervisor
EDUCATION
UNIVERSITY OF GRAND RAPIDS Grand Rapids, MI 1980
Bachelor of Science in Social Work
Training:
       Critical Skills in SupervisionCollections

Focused Interviewing

Business Ethics

       Project ManagerCredi Professionals Training

Business Collections

Microsoft Project

 

 

 


Credit Manager Resume