Customer Service Call
Anthony J. Stevens
3246 Burke Street
South Boston, MA 02127
Seeking a customer service position in telephone sales. Expertise in clerical duties, communication, and customer service. Able to treat people from diverse backgrounds with kindness and respect.
Hexagon, Inc., South Boston, MA 2000 – Present
Customer Service / Sales Representative
- Conducted telephone sales in a busy office.
- Handled multi-line telephone and coordinated marketing promotions.
- Handled inbound sales such as order processing. Resolved billing disputes and provided follow-up calls.
Bergam Foods, South Boston, MA 1999 – 2000
- Greeted customers and managed cash register. Helped customers locate merchandise.
- Balanced cash drawer and demonstrated superb customer service skills.
TM TOY STORE, South Boston, MA 1997 – 1998
- Coordinated retail operations of store. Managaed cash register and credit transactions. Facilitated returns, restocking and mark-downs.
VALLEY COMMUNITY COLLEGE, South Boston, MA 2002
Major: Arts & Sciences
Area of Concentration: Medicine
SOUTH HIGH SCHOOL, South Boston, MA 1998