Customer Service Manager Operations Resume

Customer Service Manager



 

Janelle S. Bailey

3316 Barnes St.

Orlando, FL 32308

(925) 555-1234

Career Profile

  • A leader with strong project management and organizational skills.
  • Proven ability to improve productivity and enhance quality.
  • Motivated, hardworking and able to prioritize.
  • Effective speaker and leader. True team player.
  • Computer proficiency in Microsoft Office and internet research.

 

Professional Experience

Maor Engineering                                                                             1996 – Present

MANAGER

  • Directed customer service complaint resolutions. Led group toward long-term improvement.
  • Designed an efficient inventory method.
  • Spearheaded new tracking system; improved delivery by 20%.
  • Improved complaint resolution by prioritizing complaints.

Mannto Manufacturing                                                                    1988 – 1996

CUSTOMER SERVICE SUPERVISOR

  • Streamlined documentation, which reduced shipping and ordering errors between departments.
  • Restructured department to improve training system.
  • Oversaw automation of records.

Manto Manufacturing                                                                      1986 – 1988

CUSTOMER SERVICE REPRESENTATIVE

  • Optimized customer satisfaction by improving order intake process.
  • Revised shipping documents to improve efficiency.
  • Competently handled complex questions from customers and other sales staff.

DES Environmental                                                                          1984 – 1986

CUSTOMER SERVICE / INSIDE SALES REP / TRAFFIC SUPERVISOR

  • Provided information on products and pricing. Learned products thoroughly to improve customer service.
  • Expedited shipments which improved customer satisfaction.

DES Environmental                                                                          1973 – 1984

TRAFFIC / INSIDE SALES / CUSTOMER SERVICE / PRODUCTION PLANNING

Trained support personnel and made significant contributions in logistic, sales, and support departments.

Professional Organizations

Association Metal Industry Workers, Board Member

Education/Continuing Education

Bergstrom College

 

Certificate, Leadership and Supervisory Skills for Women

Professional Service Seminars

 

Certificate, Exceptional Customer Service Seminar

Workships attended:

 

  • Microsoft Project
  • Facilitation • Telephone Service
  • Meeting Deadlines • Effective Coaching
  • Constructive Criticism • Making Conversation
  • Everyday Business Etiquette • E-mail

Tampa University

 

1989

Certificate, Materials Processing

Steel Technology

Gainesville College

 

1970

Business Coursework

St. Francis University, Miami, FL

 

1968

Graduate, Honors

 

 

 


Customer Service / Customer Operations Resume Samples | Velvet Jobs