Customer Service Manager
Janelle S. Bailey
3316 Barnes St.
Orlando, FL 32308
- A leader with strong project management and organizational skills.
- Proven ability to improve productivity and enhance quality.
- Motivated, hardworking and able to prioritize.
- Effective speaker and leader. True team player.
- Computer proficiency in Microsoft Office and internet research.
Maor Engineering 1996 – Present
- Directed customer service complaint resolutions. Led group toward long-term improvement.
- Designed an efficient inventory method.
- Spearheaded new tracking system; improved delivery by 20%.
- Improved complaint resolution by prioritizing complaints.
Mannto Manufacturing 1988 – 1996
CUSTOMER SERVICE SUPERVISOR
- Streamlined documentation, which reduced shipping and ordering errors between departments.
- Restructured department to improve training system.
- Oversaw automation of records.
Manto Manufacturing 1986 – 1988
CUSTOMER SERVICE REPRESENTATIVE
- Optimized customer satisfaction by improving order intake process.
- Revised shipping documents to improve efficiency.
- Competently handled complex questions from customers and other sales staff.
DES Environmental 1984 – 1986
CUSTOMER SERVICE / INSIDE SALES REP / TRAFFIC SUPERVISOR
- Provided information on products and pricing. Learned products thoroughly to improve customer service.
- Expedited shipments which improved customer satisfaction.
DES Environmental 1973 – 1984
TRAFFIC / INSIDE SALES / CUSTOMER SERVICE / PRODUCTION PLANNING
Trained support personnel and made significant contributions in logistic, sales, and support departments.
Association Metal Industry Workers, Board Member
Certificate, Leadership and Supervisory Skills for Women
Professional Service Seminars
Certificate, Exceptional Customer Service Seminar
- Microsoft Project
- Facilitation • Telephone Service
- Meeting Deadlines • Effective Coaching
- Constructive Criticism • Making Conversation
- Everyday Business Etiquette • E-mail
Certificate, Materials Processing
St. Francis University, Miami, FL