Department Supervisor Resume
Alfred J. Reaves
2988 Ryan Road, Yankton, SD 57078 / Tel# (605) 655-1637 Email: email@example.com
Experienced manager with expertise in audio-visual sales and customer service. Able to lead installation and sales teams. Able to develop personnel for highest customer service. Skilled computers and management software. Continually improve audio-visual knowledge through attendancd of classes and professional seminars.
AREAS OF EXPERTISE
|Audio-visual Equipment||Home Theaters||Event Facilitation|
|CS Services, Yankton, SD||1999 – Present|
Manage a staff of several technicians and administration personnel. Regulate inventory. Organized installation and personnel schedules.
Monitored customer service and interacted with customers and suppliers.
Implemented process improvements to decrease damages by 50%.
Designed a five-point inspection to improve repair time.
Coordinated equipment donation to community fundraiser.
|sun Home Systems, Yankton, SD||1996 – 1999|
Recruited and managed a staff of 30 sales professionals. Trained staff in excellent customer relations. Also responsible for inventory, scheduling, installations and sales performance records.
Analyzed sales data to recommend merchandising strategies and new products. Changes resulted in 25% more sales.
Provided installation training. Evaluated staff and recommended supplemental training if needed.
Researched rapid developments in home entertainment technology and identified market trends.
Received best store status for highest revenues.
|Av Solutions, Yankton, SD||1994 – 1996|
Technical Support Representative
On-call technician for audio-visual equipment. Installed equipment for large corporate meetings and educational programs.
Responded to calls with an average five-minute response time.
Trained other technicians to minimize damage during equipment setups.
Researched market trends to recommend new product offerings.
EDUCATION AND TRAINING
Bachelor of Arts (Communications), 1994
SD State College, Yankton, SD
Training classes include:
Sony Home Theater Installation
Control Systems Programming